Frequently asked questions from our customers

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Location and how to get here

Can the hotel be reached by public transport?

Yes. Bus stops are located close to the hotel, providing convenient connections to Ascona, Locarno and the main attractions around Lake Maggiore. The nearest bus stop is Losone Cattori.

Do guests at Parkhotel Emmaus receive the Ticino Ticket?

Yes. All guests staying at Parkhotel Emmaus receive the complimentary Ticino Ticket, which allows free travel on public transport throughout the Canton of Ticino and offers discounts at numerous tourist attractions.

How far is Parkhotel Emmaus from Ascona and Locarno?

Parkhotel Emmaus is about a 5-minute drive from Ascona and approximately 10 minutes from Locarno. Both destinations are also easily accessible by public transport, bicycle or on foot.

Where is Parkhotel Emmaus located?

Parkhotel Emmaus is located in Losone, in the Canton of Ticino, just a few minutes from Ascona and Locarno. Surrounded by greenery in a peaceful setting, it is the ideal choice for holidays, group stays, school trips and family vacations.

Rooms and accommodation

Does the hotel offer family rooms?

Yes. Parkhotel Emmaus is especially suited to families and offers spacious two-bedroom apartments accommodating up to five guests. The large outdoor areas and private park provide the perfect environment for both adults and children.

Do the rooms include a kitchen?

The apartments at Parkhotel Emmaus include a kitchen with a kitchenette. The use of the kitchen is subject to an additional charge. Full details are provided in the room description and booking confirmation.

Is the hotel suitable for guests with reduced mobility?

Yes. Parkhotel Emmaus places great importance on accessibility and offers three double rooms and three apartments specifically designed for wheelchair users, ensuring comfort and independence throughout the stay.

Electric nursing beds can also be installed in selected rooms upon request.

Thanks to its spacious layout and step-free access to the main common areas, the hotel regularly welcomes both individual guests and groups with accessibility requirements.

What types of accommodation does Parkhotel Emmaus offer?

Parkhotel Emmaus offers 12 double rooms and 6 apartments accommodating up to four guests. Additional beds are available on request to meet the needs of families and groups.

The property is surrounded by a large private park with a playground, providing the perfect setting for relaxation and outdoor leisure.

The estate also includes Casa Rustico, a charming traditional Ticino house with 8 cosy rooms furnished in local style, ideal for guests looking for authentic accommodation at an affordable price.

Booking and check-in

Can I check in after the reception has closed?

Yes. If you expect to arrive outside reception opening hours, please contact us in advance. Our team will provide all the necessary instructions to access the property independently.

Can I modify or cancel my booking?

The conditions for modifying or cancelling your booking depend on the rate selected at the time of reservation.

Please refer to your booking confirmation for the applicable terms and conditions. If you have any questions, our team will be happy to assist you.

What are the check-in and check-out times?

Check-in is generally available from 3:00 pm, while check-out must be completed by 10:00 am.

If you have any special requests, please contact our reception team, who will be happy to check the available options.

Hotel facilities

Does breakfast include vegetarian, vegan or gluten-free options?

Yes. Vegetarian, vegan and gluten-free products are available on request.

To ensure the best possible service, we kindly ask you to inform us of any dietary requirements before your arrival.

Does the hotel offer facilities for families?

Yes. Parkhotel Emmaus is especially popular with families thanks to its spacious grounds, peaceful surroundings and child-friendly facilities.

The property features an outdoor playground, an indoor playroom and children's bicycles available on request. The large green areas also provide plenty of space for children to play and families to relax.

Is breakfast available?

Yes. Every morning, Parkhotel Emmaus serves a generous breakfast buffet with both sweet and savoury options.

Breakfast costs CHF 15 per person per day. If you book it before your arrival, you benefit from the reduced rate of CHF 10 per person per day. Guests who have booked a rate including breakfast already have this service included.

Is free Wi-Fi available?

Yes. Complimentary Wi-Fi is available in all rooms and throughout the common areas.

Is it possible to rent bicycles?

Yes. Guests can rent bicycles directly at Parkhotel Emmaus, making it easy to explore Ascona, Locarno and the surrounding Lake Maggiore area.

Is smoking allowed in the hotel?

No. Smoking is not permitted in the rooms or on the balconies.

Designated outdoor smoking areas are available for guests who wish to smoke.

What time is breakfast served?

The buffet breakfast is served every day from 07:00 to 10:00 during the high season. During the low season, it is served from 08:00 to 10:00

Parking and transport

Does Parkhotel Emmaus offer parking?

Yes. Complimentary on-site parking is available for all guests staying at Parkhotel Emmaus. We also have two disabled parking spaces.

Activities and experiences

What attractions are located near Parkhotel Emmaus?

Parkhotel Emmaus enjoys a strategic location for exploring the main attractions of the Locarno region and Lake Maggiore.

Nearby you will find Ascona, Locarno, Lake Maggiore, the Verzasca Valley, the Maggia Valley, the Madonna del Sasso Sanctuary, Monte Verità, as well as numerous hiking and cycling trails surrounded by nature.

Why choose Parkhotel Emmaus for your holiday in Ticino?

Parkhotel Emmaus combines a privileged location between Lake Maggiore and the mountains of the Locarno region with peaceful surroundings immersed in nature.

Its wide range of accommodation options, spacious outdoor areas, facilities for families and groups, and proximity to the region's main attractions make it the ideal choice for relaxing holidays, organised group stays, seminars and outdoor activities.

Holidays with your dog

Are pets welcome at Parkhotel Emmaus?

Yes. Pets are warmly welcome at Parkhotel Emmaus.

A supplement of between CHF 30 and CHF 50 per stay applies, depending on the type of accommodation and the length of your stay.

The hotel's spacious park provides a peaceful environment for guests travelling with their dogs and is an excellent starting point for walks through the forests and natural landscapes of the Locarno region.

To ensure a pleasant stay for all guests, pets are not allowed in the breakfast room and must be kept on a lead throughout the property.

During your entire stay, travel for free throughout Ticino, take advantage of discounts and discover the region.

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